Refund policy
REFUND POLICY
What is your return policy?
At Fabulous Fashion Wears, customer satisfaction is important to us. We allow customers to return their order within 7 days of receiving it for a refund, exchange, or store credit.
Conditions for Returns:
To be eligible for a return, items must meet the following conditions:
- Items must be unused, unworn, unwashed, and in their original condition
- Items must be returned in their original packaging
- All original tags must be attached
What does “unworn” mean?
You may try the item on for fit, but it must not be worn beyond this. Returns with:
- Stains
- Odours (e.g., perfume, smoke, sweat)
- Signs of washing
- Missing tags or packaging
will not be accepted.
Faulty, Damaged, or Incorrect Items:
If your item is:
- Faulty
- Damaged
- Incorrect
- Not as described
You are entitled to a full refund or replacement.
Returns for Other Reasons:
If you are returning an item for reasons such as:
- Wrong size
- Change of mind
- Personal preference
The customer is responsible for covering return shipping costs.
False “Not as Described” Claims:
If you claim an item is faulty, damaged, or not as described, we require:
- Clear photographic or video evidence
- A detailed description of the issue
If sufficient evidence is not provided, your claim may be rejected.
All returned items will be inspected upon arrival. If we determine the claim is false, we reserve the right to:
- Refuse the refund
- Return the item to you
Exchanges:
We accept size exchanges within 7 days of delivery, provided that:
- The item is unworn
- The item is unwashed
- The item is in original condition
- Original tags and packaging are included
Non-Returnable Items:
The following items cannot be returned or exchanged:
- Sale or clearance items
- Customised or altered items
- Accessories (where applicable)
- Items marked as final sale
Processing Time:
Once your return is received and inspected:
- Refunds are processed within 5–10 business days
- Store credit may be issued faster
- Exchange orders are processed based on stock availability
Returns and Shipping:
- Customers pay for return shipping.
- Shipping fees will not be refunded.
- No return or refund on sale items.
Contact Us:
For return requests or assistance, don't hesitate to get in touch with Fabulous Fashion Wears customer support on +447356206803 with your order number and return reason.
Thank you for shopping with Fabulous Fashion Wears!